Account & data deletionPublic request pathway
Wuku CulturalCommunication · Content · Digital
Account & Data Deletion

You can request deletion of your data.

This page provides a public deletion pathway for digital products operated by Xi'an Wuku Cultural Communication Co., Ltd.

How to request deletion

  1. Email wude2734@gmail.com with the subject “Account and Data Deletion Request.”
  2. State the application or service name and the email address or account identifier used.
  3. Say whether you want the entire account deleted or only specific data.
  4. Complete reasonable identity verification if requested. Never send a password or payment-card number.
No account? If you used a product without creating an account, provide any relevant device, request or transaction reference so we can locate eligible information.

Data normally deleted

After verification, we delete or anonymize the account profile, user-submitted content and service activity linked to the account, unless retention is necessary for a reason described below.

Data that may be retained

Limited records may be retained where required for law, tax, accounting, fraud prevention, security, dispute resolution or enforcement. Retained information is restricted to the relevant purpose and removed or anonymized when the requirement ends. Backup copies may remain until routine rotation completes.

Timing and confirmation

We aim to acknowledge requests within 7 days and complete verified requests within 30 days, unless applicable law allows or requires a different period. We will explain material delays or lawful limitations and send confirmation when processing is complete.

Questions or appeals

If you believe a request was handled incorrectly, reply to our decision or contact wude2734@gmail.com with supporting details.