1. Scope and controller
This Privacy Policy explains how Xi'an Wuku Cultural Communication Co., Ltd. (“Wuku Cultural,” “we,” “us”) handles personal information through wuku.shop and through digital products that link to this policy. Product-specific notices may provide additional information.
2. Information we may collect
- Information you provide: contact details, support messages, account details, user content and other information you choose to submit.
- Technical information: device type, operating system, browser, application version, IP address, timestamps, crash reports and security events.
- Usage information: features or pages used, interactions, language, general referral data and service performance.
- Transaction records: if a paid feature is offered, payment status and transaction references may be handled by authorized payment providers. We do not intend to store complete payment-card numbers.
We do not intentionally request sensitive personal information unless it is necessary, lawful and clearly disclosed.
3. How we use information
- Provide, maintain and improve websites, applications and requested features.
- Create and manage accounts where an account feature is offered.
- Respond to support, privacy and security inquiries.
- Understand reliability and aggregate service usage.
- Prevent fraud, abuse and unauthorized access.
- Comply with applicable law and enforce agreements.
Where applicable, processing may rely on consent, contract, legal obligations or legitimate interests balanced against individual rights.
4. How information may be shared
We may share limited information with infrastructure, hosting, analytics, communications, payment or professional-service providers acting under appropriate obligations; with authorities where legally required; or as part of a legitimate corporate transaction. We do not sell personal information for money.
5. Retention and security
Information is retained only as long as reasonably necessary for the relevant purpose, legal obligations, security and dispute resolution. Retention varies by information type and product. We apply reasonable organizational and technical safeguards, but no service can guarantee absolute security.
6. International processing
Service providers may process information in countries other than where a user lives. Where required, we use appropriate contractual or legal safeguards.
7. Your rights and choices
Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You can also use our Account & Data Deletion page. We may need to verify identity before completing a request.
8. Children
Our general services are not directed to children under 13, or a higher minimum age where required by local law. If you believe a child provided information without valid authorization, contact us.
9. Third-party services
External links, app stores and third-party platforms operate under their own policies. Review those policies before providing information.
10. Changes to this policy
We may update this policy to reflect product, legal or operational changes. Material changes will be communicated where required. The date above identifies the latest version.
11. Contact
Xi'an Wuku Cultural Communication Co., Ltd.
Room F, Floor 2, Unit 2, Building No. 18, Yahe Zhonghuan Building, Xi'an Economic and Technological Development Zone, Xi'an, 710000, China
Email: wude2734@gmail.com